Apple introduces Shop with a Specialist over Video

Are you tired of trying to navigate the ins and outs of your Apple device on your own? Look no further! Apple has just introduced a new service allowing customers to connect virtually with an expert who can guide them through their purchase decisions. With Shop with a Specialist over Video, users can now get personalized assistance from the comfort of their own homes. So say goodbye to frustration and hello to seamless shopping – let’s dive into this exciting new offering by Apple!

What is Shop with a Specialist?

Apple’s new Shop with a Specialist program lets you connect with an Apple expert over the video to get help with products, services, and support. You can schedule a session through the Apple Store app or by calling 1-800-MY-APPLE.

During your session, you’ll be able to see and hear your Specialist, and they’ll be able to see and listen to you. You can share your screen so they can help you with things like setting up your device, using apps, or making purchases from the App Store or iTunes Store. And if you need more help, they can connect you with a Genius.

The best part is that Shop with a Specialist is available 24 hours a day, 7 days a week. So, at home or on the go, we can help you get the most out of your Apple products.

How does it work?

When you book a shopping appointment with Apple, one of our Specialist team members will help you with your shopping needs over video.

You can shop for the latest Apple products and accessories from the comfort of your home, office, or anywhere else. All you need is a strong internet connection and a device with a camera.

To get started, book an appointment through our online booking system. Then, at your scheduled time, log in to your Apple account on the web and click on the link that appears to start your video call.

Our Specialist will then help you with anything you need – choosing the perfect gift, finding the right accessory for your new Mac, or getting started with a new product. You can ask them about upcoming events or workshops at your local Apple Store.

So whether you’re looking for some assistance before heading into an Apple Store or want to chat about the latest products from the comfort of your home, our Specialist team is here to help.

What are the benefits?

The benefits of video shopping with a Specialist are many and varied. Perhaps most importantly, video shopping allows you to shop from the comfort of your home. You can browse merchandise at your leisure without dealing with crowds or lines. Video shopping also offers the opportunity to get expert advice from a Specialist who can help you choose the perfect items for your needs. And, of course, video shopping is convenient and fast.

How to get started

If you’re interested in trying out Apple’s new Shop with a Specialist over Video feature, here’s how to get started:

  1. First, ensure you have the latest version of the Apple Store app installed on your iPhone or iPad.
  2. Open the app and navigate to the “Today” tab.
  3. Scroll to the “Shop with a Specialist” section and tap the “Get Started” button.
  4. Next, you’ll be asked to select a topic you’d like to discuss with a Specialist. Choose from Mac, iPhone, iPad, Apple Watch, AirPods, or HomePod.
  5. Once you’ve selected a topic, you’ll be connected with an Apple Specialist via video call. You can then chat with them about anything related to that topic.

So there you have it! That’s how to start with Apple’s new Shop with a Specialist over Video feature. We hope you find it helpful and enjoy using it!


Apple has introduced a new way for customers to shop for products: Shop with a Specialist over Video. This new service lets you connect with an Apple Specialist via FaceTime, who can help you choose the perfect development and answer any questions.

To use this service, open the Apple Store app on your iPhone or iPad and tap the “Shop with a Specialist” option. From there, you can choose a time that works for you and connect with an Apple Specialist over video. This service is available in select countries and regions at launch, and we’ll be sure to update this article as more information becomes available.

If you’re unsure whether this new service is exemplary, check out our FAQs below.

Q: What products can I purchase using Shop with a Specialist?
A: You can purchase any product available on the Apple Store using Shop with a Specialist. This includes iPhones, iPads, Macs, Apple Watches, and more.

Q: How do I know if Shop with a Specialist is available in my country or region?
A: Shop with a Specialist is available at launch in select countries and regions. We’ll be sure to update this article as more information becomes available.


Apple’s Shop with a Specialist over Video is an excellent way for customers to receive the same personalized service of an in-person session while bringing the convenience and safety of shopping from home. From helping customers select their devices to offer advice on accessories, users can get quick answers from an Apple expert without ever leaving their couch. With this exciting new program, we’re seeing even more ways Apple is paving the way to provide superior customer service.

Read More: Apple News

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